# Offer free shipping over an amount

Free shipping is set per shipping zone: open the zone in **Store Settings → Shipping Fees**, turn on **Offer free shipping over an amount** and enter the order total above which shipping becomes free.

## Steps

1. Open **Store Settings → Shipping Fees**.
2. Find the zone card for the countries, states or cities you want (create a zone first if you have none — see the related guide).
3. Turn on **Offer free shipping over an amount**.
4. Enter the **Free Shipping threshold** — the order total from which shipping is free.
5. Write the **Message** customers will see; it is displayed at checkout so shoppers know when they qualify for free shipping.
6. Save the zone. The card now shows the badge **Free shipping active**.
7. Repeat for any other zone that should offer free shipping. Zones without the toggle keep charging their normal **Shipping Fee Rules**.

## Common problems

- Free shipping applies in some countries but not others → the threshold is per zone. Open each zone and enable the toggle separately; the badge reads **Free shipping inactive** on zones where it is off.
- Customers below the threshold still see the free-shipping message → the **Message** is informational and appears at checkout so shoppers know the target; the actual fee comes from the zone's rates until the total is reached.
- You want free shipping for a single product only → not available; the threshold is based on the order total in a zone. For a product-level promotion use a bundle or discount code instead.
- The customer's city is not in any zone → add it to a zone or create a **Rest of world** zone so a rate (or free shipping) applies.

## Related
- [How do I set shipping fees by zone for my store?](https://help.dropify.shop/en/shipping/shipping-fees/)
- [Set shipping rates by country, state or city](https://help.dropify.shop/en/guides/set-shipping-rates-by-country-or-city/)
- [Create a discount code (coupon)](https://help.dropify.shop/en/guides/create-a-discount-code/)