# Orders show "Not Sent for COD Partner" — why, and how to resend them

When the **Sent for fulfillment** column in **Orders** shows a red mark for COD Partner, the order was not accepted. The cause is almost always the product's settings or its SKU, not the connection between the two accounts.

## Steps

1. Open **Orders** and hover the icon in the **Sent for fulfillment** column: it reads **Sent for COD Partner** or **Not Sent for COD Partner**.
2. Open each product in the order under **Products → Manage Products** and check the **Fulfillment and Shipping** section:
3. Fix the settings and save the product. Fixing a product does not resend old orders.
4. Back in **Orders**, tick the orders, open **Actions** and choose **Send to COD Partner**.
5. If the send fails, read the message in the **COD Partner** notification — it is the reason COD Partner gave (unknown SKU, invalid phone, country not served, and so on). Fix it and send again.

## Common problems

- "Selected products do not belong to CODPartner" → no product in the order has **Fulfillment Center** set to COD Partner (or auto-send is off for an automatic send). Set it on each product and resend.
- The SKU is correct but COD Partner rejects the order → the product has not been imported into your COD Partner account, or stock is not active in the order's country. Check the product on the COD Partner side, then resend.
- Message says the COD Partner configuration or key is missing → the accounts are no longer linked. Open **Apps → COD Partner** and connect again, then resend.
- New orders stop going out automatically → an automatic send is retried three times over about 15 minutes, then stops; use **Send to COD Partner** for anything still marked not sent. Orders flagged as spam, or whose phone number is on your blacklist, are never sent automatically.
- The order was sent manually but the column still shows a red mark → refresh the orders list.

## Related
- [How to connect COD Partner and auto-send orders to it](https://help.dropify.shop/en/orders_cod/cod-partner/)
- [How to view, filter, and update the status of your orders](https://help.dropify.shop/en/orders_cod/orders-manage/)
- [How to review and clear spam or fraudulent orders](https://help.dropify.shop/en/orders_cod/orders-spam/)
- [How do I block a specific customer from ordering?](https://help.dropify.shop/en/storefront_settings/blacklist/)