I signed up with Google and can no longer log in — what do I do?
If your store was created with Sign in with Google and that Google account is now blocked, lost, or unavailable, a normal password reset won't help — contact support to have your Dropify account switched to email/password login.
Steps
- Try signing in again at
https://admin.mydropify.shop/auth/loginusing Sign in with Google first, in case the issue was temporary on Google's side. - If your Google account itself is blocked or inaccessible, resolve that with Google first — some merchants find their Google account is restored on its own after a short wait.
- If Google access can't be restored, email support with the email address your Dropify store was registered under; they can help set up an alternate way to log in.
Common problems
- The account has no password because Google was the only login method (for example the mobile app asks for one)use Forgot your password? on the login page with your Gmail address to set one — see set a password after google sign up for the mobile app.
- Google account was suspended by Google, not by Dropifythis is outside Dropify's control; resolve it with Google support, then retry logging in to Dropify.