How do I connect Cathedis for delivery and COD?
Cathedis simplifies e-commerce logistics by automating order fulfillment and delivery processes. Cathedis is an innovative logistics app that streamlines the order fulfillment process for e-commerce businesses. It integrates seamlessly, allowing merchants to send order details directly to the delivery company for quick and efficient delivery.
Steps
- Go to Apps > Cathedis. If you don't have an account yet, click Create New Account to register on Cathedis's site first.
- Click Connect Account.
- Enter your Cathedis username and password.
- Click Connect Account to save.
- Once connected, eligible orders can be sent to Cathedis for delivery; Cathedis receives the recipient's name, address, city, phone, order note, and the cash-on-delivery amount converted to Moroccan dirhams (MAD).
To stop using Cathedis, open the app page and click Disconnect, then confirm. This removes your shipping configuration with Cathedis.
Common problems
- "Cathedis is not configured correctly" when sending an orderyour username/password aren't saved, or the connection failed; reconnect from the app page.
- "Selected products do not support Cathedis"none of the products on the order are set up to ship with Cathedis; check your product-to-courier mapping.
- Order rejected with an import/validation error from Cathedisthe response lists the specific reason(s) returned by Cathedis (for example a missing or unrecognized city); check the error message shown and correct the order's address details.
- Amounts are always converted to MAD before being sent, since Cathedis operates in Moroccan dirhams — if your store uses a different currency, check that the conversion looks correct.