How do I connect Citysprint and add products for delivery?
CitySprint, a Kenya courier, offers 24/7 same-day delivery and custom logistics with a focus on efficiency and sustainability. CitySprint is a leading Kenya-based courier and logistics service provider, specializing in same-day delivery and bespoke logistics solutions. Operating 24/7 across the Kenya, CitySprint offers tailored shipping services to meet diverse business needs, with a commitment to sustainability and efficient delivery.
Steps
- Go to Apps > Citysprint. If you don't have an account, click Create Account to register with Citysprint first.
- Click Connect Account and enter your Citysprint email and password.
- Once connected, click Create Product and select a product from your store to register it with Citysprint — products must be created in Citysprint before orders containing them can be sent.
- Repeat for every product you want Citysprint to fulfill; connected products appear in the Citysprint products table on the app page.
- Once a product is registered, eligible orders containing it can be sent to Citysprint for delivery, using the customer's name, email, phone, address, city, order note, and shipping charge.
To stop using Citysprint, click Disconnect Account on the app page and confirm.
Common problems
- "The provided CitySprint credentials are incorrect"re-check your Citysprint email and password and reconnect.
- "CitySprint is not configured correctly" when sending an orderthe account isn't connected, or the connection was lost; reconnect from the app page.
- An order's product isn't sent to Citysprintthe product must first be added via Create Product on the Citysprint app page; orders with unregistered products won't sync.
- No products listed after connectingyou'll see an empty state prompting you to create your first Citysprint product; click Create Product to add one.