How to connect Express Relais for deliveries and COD
Express Relais, a CEOS TECHNOLOGY brand, delivers parcels across Morocco through a nationwide locker network. Express Relais combines automated lockers and courier delivery to ship online purchases, parcels, and documents across Morocco.
Steps
- Go to Apps → Express Relais. If you don't have an account, use Create New Account to register with Express Relais first.
- Click Connect Account.
- Enter your Express Relais Username and Password, then submit.
- Once connected, the app checks both your pickup city and each order's delivery city against Express Relais's supported city list before sending.
- Delivery status updates are synced back automatically as Express Relais reports them.
- To stop using the integration, open the app page and choose Disconnect Account.
Common problems
- "Failed to connect Express Relais account"re-enter your username and password carefully; these are your Express Relais login credentials, not an API key.
- Order fails to send with an invalid city erroreither the order's delivery city or your store's pickup city isn't recognized by Express Relais — check the spelling of the city on the order and on your store address.
- "Cities unavailable" error when sending an orderExpress Relais's city list couldn't be retrieved; try again shortly, and if it persists reconnect the app.
- No eligible products errorthe order contains only products not set up to ship with this courier.
- Country coverageExpress Relais operates in Morocco; Dropify sends every order to Express Relais's Moroccan API.