What are these coin transactions in my history?
Check Account Settings → Coins → History for a full breakdown — most entries are simply the per-order fee deducted for each order your store receives, plus any AI-feature or add-on usage.
Steps
- Go to Account Settings → Coins → History.
- Each line shows what the coins were spent (or earned) on — usually one entry per order, plus entries for things like AI landing page generation or extra staff members.
- Use the Type filter to narrow the list: Charged (your top-ups), Spent, Deducted, Earned, Bonus or Converted, and set a date range if the list is long.
- Match unfamiliar entries against your Orders list by date to confirm which order they correspond to.
Common problems
- Coins deducted but the thing you were paying for didn't finish (e.g. an AI landing page generation that stalled)check the relevant section anyway (e.g. Landing Pages) — the item is often still created despite the error; if it's genuinely missing, contact support with the date/amount for a review, and try clearing your browser cache before retrying the action.
- A Deducted line that matches no order and no AI actionit can be a correction: when a single top-up payment was credited twice by mistake, the extra credit is removed later as a deduction, so your balance ends up matching what you actually paid. Compare it with your Charged lines; if a payment you really made has no credit at all, see I topped up my store balance but it's not showing — what do I do?.
- See a transaction you don't recognize at allcross-check it against your Orders list by date first; if it still doesn't match anything, contact support with the entry's date and amount.
- Want to reduce how many coins get spent on unwanted orderssee Why are my test orders using up store coins? for using the Anti-Spam app.