Offer free shipping over an amount

Steps

1. Open Store Settings → Shipping Fees.
2. Find the zone card for the countries, states or cities you want (create a zone first if you have none — see the related guide).
3. Turn on Offer free shipping over an amount.
4. Enter the Free Shipping threshold — the order total from which shipping is free.
5. Write the Message customers will see; it is displayed at checkout so shoppers know when they qualify for free shipping.
6. Save the zone. The card now shows the badge Free shipping active.
7. Repeat for any other zone that should offer free shipping. Zones without the toggle keep charging their normal Shipping Fee Rules.

Common problems

• Free shipping applies in some countries but not others→the threshold is per zone. Open each zone and enable the toggle separately; the badge reads Free shipping inactive on zones where it is off.
• Customers below the threshold still see the free-shipping message→the Message is informational and appears at checkout so shoppers know the target; the actual fee comes from the zone's rates until the total is reached.
• You want free shipping for a single product only→not available; the threshold is based on the order total in a zone. For a product-level promotion use a bundle or discount code instead.
• The customer's city is not in any zone→add it to a zone or create a Rest of world zone so a rate (or free shipping) applies.

Related

• How do I set shipping fees by zone for my store?
• Set shipping rates by country, state or city
• Create a discount code (coupon)