How do I block a specific customer from ordering?
Blacklist — A collaborative tool for sellers to report and block fraudulent customers. Blacklist is a game-changer for e-commerce sellers. It allows them to collaboratively report suspicious customers and integrates with external platforms to automatically prevent orders from flagged individuals. Build trust, streamline operations, and safeguard your business with Blacklist.
Steps
- Open Blacklist from Apps.
- Under App Settings, use Don't automatically send orders to to pick fulfillment platforms that should be excluded from auto-ordering when a customer is flagged.
- Check My Blacklist to see your list of blocked customers, showing Customer name, Phone number, and Reason.
- Use Delete All to clear the entire list if needed.
Common problems
- Blacklist shows "No blacklisted customers found" but you expected entriesyou don't add customers from the Blacklist app page itself. Open the relevant order, find the customer's details, and use the Report action there to flag them with a reason — they then appear in My Blacklist.
- A flagged order still went to a fulfillment centercheck that the specific platform is selected under Don't automatically send orders to — only platforms listed there are excluded.
- Accidentally cleared the whole list with Delete Allthis can't be undone; the list rebuilds only as new customers get flagged/reported going forward.