Add an FAQ section

Steps

Product FAQ (per product)

1. Open Products → Manage Products, edit a product, and fill the FAQ section with question/answer rows. Save the product.
2. Open Online Store → Theme Settings and select the Product page.
3. Click + (Add Blocks), search FAQ and drag it into the Product Details section where you want it.
4. Set the block's Title and Subtitle, then Save. Each product page shows that product's own questions.
5. Alternative: the Product Details Tab block already includes a FAQs tab next to Description and Reviews.

Custom FAQ (any page)

1. Open the page (Home, a custom page, or a landing page).
2. In Add Blocks, drag an Accordion / Collapse block onto the page (two designs available).
3. Click Add Item for each question: type the question in Trigger and the answer in Content.
4. Set Type to Single (one answer open at a time) or Multiple, adjust trigger and item colours and padding, then Save.

Common problems

• The FAQ block is empty on a product page→that product has no rows in its FAQ section; add them in product management and save the product.
• Want different questions on a landing page→the FAQ block reads the questions saved on the product; to write your own, use Accordion / Collapse instead.
• All answers open at once→set Type to Single.
• Questions show in one language only→editor text is saved per language; switch language in the editor, translate the items and Save.

Related

• Customize the product page layout
• Create a custom page (About us, FAQ, Contact)
• How to customize sections on your product page