Orders show "Not Sent for COD Partner" — why, and how to resend them
When the Sent for fulfillment column in Orders shows a red mark for COD Partner, the order was not accepted. The cause is almost always the product's settings or its SKU, not the connection between the two accounts.
Steps
- Open Orders and hover the icon in the Sent for fulfillment column: it reads Sent for COD Partner or Not Sent for COD Partner.
- Open each product in the order under Products → Manage Products and check the Fulfillment and Shipping section:
- Fulfillment Center must be COD Partner.
- Automatically send orders to COD Partner must be Yes for new orders to go out on their own.
- SKU (Stock Keeping Unit) must be exactly the SKU of that product in your COD Partner account, with no spaces. If the product is not in your COD Partner catalogue yet, add it there first.
- Fix the settings and save the product. Fixing a product does not resend old orders.
- Back in Orders, tick the orders, open Actions and choose Send to COD Partner.
- If the send fails, read the message in the COD Partner notification — it is the reason COD Partner gave (unknown SKU, invalid phone, country not served, and so on). Fix it and send again.
Common problems
- "Selected products do not belong to CODPartner"no product in the order has Fulfillment Center set to COD Partner (or auto-send is off for an automatic send). Set it on each product and resend.
- The SKU is correct but COD Partner rejects the orderthe product has not been imported into your COD Partner account, or stock is not active in the order's country. Check the product on the COD Partner side, then resend.
- Message says the COD Partner configuration or key is missingthe accounts are no longer linked. Open Apps → COD Partner and connect again, then resend.
- New orders stop going out automaticallyan automatic send is retried three times over about 15 minutes, then stops; use Send to COD Partner for anything still marked not sent. Orders flagged as spam, or whose phone number is on your blacklist, are never sent automatically.
- The order was sent manually but the column still shows a red markrefresh the orders list.